LiveChat

The LiveChat software to provide support. Chat with the customers in real-time, with advanced messaging system and seamless user experience.

Developed scalable and secure solution

Developed a comprehensive project solution focused on simplicity, scalability, and user experience.

Solving the Problem

I lead the front-end development efforts, ensuring seamless integration of various modules and features.

Implemented an advanced ticketing system and a real-time interactive chat feature with advanced functionalities like canned responses and chat assignment, using Websockets for seamless communication.

Integrated a knowledge base into chat to automate responses, reduce delays, and provide consistent and accurate assistance.