LiveChat

LiveChat software enables businesses to provide real-time customer support and engagement. It features an advanced messaging system with an intuitive interface that delivers a seamless user experience. Integrated tools for quick responses, chat organization, and customer insights enable faster problem resolution.

Developed scalable and secure solution

Developed a comprehensive project solution focused on simplicity, scalability, and user experience.

Solving the Problem

I lead the front-end development efforts, ensuring seamless integration of various modules and features.

Implemented an advanced ticketing system and a real-time interactive chat feature with advanced functionalities like canned responses and chat assignment, using Websockets for seamless communication.

Integrated a knowledge base into chat to automate responses, reduce delays, and provide consistent and accurate assistance.